We know sometimes you may want to return an item to us. If this is the case, we have attempted to answer all your questions below.
If you need further information please either give us a call on +44 20 8004 0441 or email firstname.lastname@example.org and we'll do our best to help you out. Included in your order should be a copy of the returns form for you to fill out. If you need to you can download the return form here as well.
How do I return an item?
Simply return the item to us in its original condition and fill in the returns form included in your order within 30 days of receipt in order to receive a full refund excluding original delivery fees. We aim to process refunds within 14 working days of receiving the item back at our Highgate Warehouse. Please note that the customer is responsible for the cost of returning an unwanted item and returning to us safely in it's original condition. We cannot offer a full refund if the product is damaged during shipping. The amount refundable is determined by our quality team upon arrival at our warehouse.
What is the returns address?
R44 Performance LTD
505-511 Archway Road, London, United Kingdom, N6 4HX.
How do I open a warranty claim?
Contact our team at email@example.com and we will guide you through the process, and see our warranty page on our website for further information.
Can I drop of my item at your warehouse?
Yes you can! Our Highgate based warehouse is open Monday to Friday 9am until 5pm (excluding Bank Holidays) where you can return your order to us. Our address is R44 Performance LTD, 505-511 Archway Road, London, N6 4HX.
How do I arrange a return if I live outside the UK Mainland?
If you wish to return an item from outside the UK Mainland, please email our Customer Services Team at firstname.lastname@example.org who can assist with this.
What if I change my mind about my order or I ordered the wrong product?
You can send it back to us no problem! Make sure when shipping the product back that it is securely packaged. If damage happens during transit, your refund may not be accepted. Unfortunately the return postage cost is the sole responsibility of the customer and this will not be refunded in this case either. This includes cases where the shipping was free at checkout. The actual cost we paid to cover your shipping will also be deducted from your refund. In the case where you request us to provide a return label, this cost will also be deducted from the refund total.
When will I get my refund once I return my order?
Once we receive your order back and if the refund request is approved, it usually takes 1-3 days to be processed and a further 1-2 days after this to appear in your bank account, between countries in the EU and UK. Usually it is less time than this, however we cannot guarantee it. This time can vary a lot depending on your bank and other circumstances. It usually takes around 2-5 working days for an international payment to clear, but it can in some cases take longer. Email us at email@example.com if you’re concerned and we will do our best to assist you.
Included in your order should be a copy of the returns form for you to fill out. If you need to you can download the return form here as well.