R44 Performance ("we" and "us") is the operator of (https://www.r44performance.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will contact you about whether you would like to await restocking of the back-ordered item(s) or pay an additional uplift shipping charge to ship the in-stock products, or if you would prefer for us to process a refund for the order.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, box dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase at checkout.
Unfortunately due to the nature of shipping goods both domestically and internationally, these rates only serve as an estimate and are reviewed by us regularly to make sure they are as accurate as possible. The rates are subject to change without warning by our couriers, resulting in a shipping uplift needing to be paid by the customer in some cases. We will contact you if this is the case. We do aim to minimize this cost as much as possible, and apologize for the inconvenience this may cause.
We offer free shipping for all orders over £99 within The United Kingdom. This, unfortunately, excludes shipping to Ireland, Scotland and our range of Maxton branded products. You can also pick up your order at our London warehouse. This option is offered free of charge and customer service will contact you as soon as your order is ready to be picked up. Just select this option at checkout instead of shipping.
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic (United Kingdom) shipments are in transit for 2 - 7 days
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 2 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
3.3 Dispatch Time
Orders are usually dispatched within 1-2 business days of payment of order unless specified on the product page. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.5 P.O. Box Shipping
R44 Performance will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
3.6 Military Address Shipping
We are able to ship to military addresses using a range of couriers.
3.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
3.8 Delivery Time Exceeded
If the delivery time has exceeded the forecast time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
6. Duties & Taxes
6.1 Sales Tax
Please note that the price at checkout includes Sales Tax, also known as VAT (Valued Added Tax) in the UK. This Tax has been applied to the price of all goods displayed on the website at a rate of 20% as per government regulations.
6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and R44 Performance encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to R44 Performance at the customer's expense. The customer will receive a refund for the value of goods paid, minus the cost of the return shipping provided the goods arrive at us in the original condition and are not damaged in any way. The cost of the initial shipping will not be refunded in this case. If returned goods do not get to us for any reason, we cannot be held liable and reserve the right not to issue a refund for the goods.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. All cancellation requests need to be put in writing and emailed to our support team at email@example.com. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Customer Service
For all customer service inquiries, please email us: firstname.lastname@example.org